Business Coordinator

About the job

Business Coordinator – Order & Customer Flow

Do you want to be the engine behind our business in a growing and sustainable industrial operation?

Swedbag is a Swedish manufacturer of high-quality paper carrier bags with a strong sustainability profile. Our products are used by leading brands in retail, grocery, and foodservice across the Nordics and Europe.

We are now looking for a business-driven and structured Business Coordinator – Order & Customer Flow who wants to become a key player in our continued growth journey and ensure that our business is conducted efficiently, profitably, and with the highest quality.

Your role

You will be the hub between sales, production, and the customer.

The role involves you and the responsible business manager ensuring that the order flow works efficiently from quotation to delivery – with full control over structure, documentation, and follow-up.

You drive the operational flow and are an important partner in creating pace, clarity, and quality in our business.

Responsibilities

• Register and administer customer orders in Business Central
• Ensure that the order flow works efficiently from quotation to delivery
• Prepare pricing information and create quotations in collaboration with sales
• Be the primary contact person for operational customer inquiries
• Monitor deliveries, lead times, and ensure correct documentation
• Provide administrative support in regulatory matters (e.g., FSC, EUDR, and sustainability requirements)
• Actively contribute to developing and streamlining our administrative processes

You work closely with management and sales and are an important part of creating structure, pace, and quality in our business.

Who we are looking for

We are looking for someone who thrives in an environment where the pace is sometimes high and the business is complex.

You are not just administrative – you understand the flow of the business and the importance of things happening in the right order and at the right time.

We prefer that you have:

• Experience in order management, business coordination, or customer support within B2B
• Familiarity with business systems (Business Central or similar ERP is advantageous)
• Good communication skills in Swedish and English
• Good computer skills and an independent, structured way of working

Advantageous:

• Experience from manufacturing industry or B2B operations
• Knowledge of sustainability certifications and regulations (FSC, EUDR)

As a person

You are:

- service-oriented and solution-focused

- structured and meticulous

- self-sufficient but enjoy working in a team

- confident in customer contact and administrative processes

Proactive – you take initiative, drive work forward, and ensure that nothing falls through the cracks

Why Swedbag?

With us, you become part of a dedicated team in a company with a clear sustainability profile and strong confidence in the future. You will have a central role where your work makes a real difference – both for the customer experience and our continued development.